Frequently Asked Questions

What happens to unused, outdated or previous versions of furniture?

We donate all unused, outdated or previous versions of furniture to Habitat for Humanity.

How eco-friendly are Clear Design workstations?

Please see our Green Statement for information on all of our products.

Where do I send my design and quote request?

Please send all floor plans, renderings and quote details to our Design Team at designteam@mycleardesign.com.

I already sent in a quote request, how long before I receive a response?

You can expect to receive your quote complete with 3D renderings within 48 hours. This turnaround time may vary from 24-72 hours depending on the scale of the project.

I received my quote, but I have questions or need to make changes. Who do I contact?

If you have revisions that need to be made to an existing quote, please email the details to the designer that sent you the existing quote or designteam@mycleardesign.com and a team member will send a revised quote within 24-48 hours.

My quote says I have a choice of FX or FAST laminate. What is the difference?

We offer a wide variety of laminate options to tailor unique solutions for your client projects. Our FAST laminate options include Shadow Elm, Electric White, and Sonic Maple in a wide range of sizes. If your client is looking for more variety, there are hundreds of custom FX laminate choices from WilsonArt and Formica.

Please visit out Finishes Page for more details.

What fabric options do you have for cushion toppers?

Similar to our laminate options, we offer both FAST and FX cushion fabrics. Our FAST cushion fabrics include Midnight Black, Charger Blue, Glacier Blue, Anchor Gray, Colt Gray, and Lime Green and fit a wide range of storage options. We also offer custom FX fabric options in both CF Stinson's Bryant Park collection and Mayer's Forte fabrics. If you wish to choose your own custom materials, we also offer our COM program.

Please visit out Finishes Pages for more details.

What is your lead time to ship out my order?

All orders with FAST program selections will be ready to ship in 3 business days. Orders that consist of FX laminate or fabric selections will be ready to ship in 15 business days. If you choose to go with our COM program in which you have chosen your own materials, items will be ready to ship in 20+ business days.

Who do I contact for general customer service questions?

Please feel free to email any questions such as lead times, product and inventory inquiries, shipping and freight questions or warranty issues to customerservice@mycleardesign.com and a member of our team will be happy to assist you.

Where do I send a purchase order to and how soon will I receive a confirmation?

Please send all purchase orders to orders@mycleardesign.com and you will receive an order acknowledgment email once the order has been processed. The expected shipping date is within 24 hours with a clean PO submitted (see clean PO requirements in the Dealer Handbook). To prevent any delays in processing, please ensure your purchase order has the correct shipping address and all finishes (laminate, steel, grommets, fabric, even power module color) options stated.

Do I need a written quote before submitting a purchase order?

While it is not necessary to obtain a written quote before submitting a purchase order, is recommended (unless you have chosen one of our pre-quoted typicals). If you have already received a quote from our design team, please specify the quote number(s) on your purchase order. If you do not have a quote but wish to obtain one first, please email all floor plans, renderings and details to designteam@mycleardesign.com.

We are happy to check your specs prior to submission.

How do I determine my dealer discount off the list price?

If you are not sure of your discount or if you would like special discounting options for orders exceeding $200,000 list, please email sales@mycleardesign.com or call us 1-866-304-7197 at, please have the following information ready:

  • The item codes
  • Quantity of each item
  • Shipping zip code

Is freight included in my order or charged separately?

Freight Policy:

  • Shipping In Tx: Free Freight
  • Shipping Outside Tx:15% Of Net Total
  • Order >$10k List: Free Freight
  • All surfaces, storage items, dividers wider than 29”, and multipurpose chairs (Ice, Kule 2, and Blaze) must always be shipped on a pallet with an LTL carrier. UPS expedited shipping is not available on these items.
  • The freight minimum for LTL and shipping outside of Texas is $150.
  • The freight minimum for UPS is $50.

Shipping Internationally:

  • All projects shipping internationally must be quoted by our design team
  • Freight will be determined on a case-by-case basis
  • Dealer is responsible for hiring a custom broker
  • Dealer is responsible for any customs fees and taxes associated with transport/delivery

NOTE: Please allow for an additional 24–48 hours for your international freight quote request to be processed.

For more information or to obtain your freight quote please email customerservice@mycleardesign.com with your shipping zip code and product information.

How do I track my order once it has been shipped?

To receive up-to-date tracking information, please email customerservice@mycleardesign.com and include your purchase order number and a member of our team will track your shipment for you. If you have a copy of your BOL or already know your PRO number, you can track your order online on the freight carrier’s website. Alternatively, call the number located on the BOL for assistance.

What do I do if I received damaged product?

If the product delivered at your location is damaged, please sign for it as damaged and send the following items to customerservice@mycleardesign.com:

  • Original purchase order
  • New shipping address
  • Number of items damaged
  • Pictures of the damaged item(s)
  • Copy of signed delivery receipt

A member of our team will work with you to get replacement items ordered and sent to you.



How do I obtain replacement parts for previously purchased items that have been damaged?

Our warranty covers a wide range of damages and issues to ensure you are satisfied with our product for years to come. To determine if an issue is covered under warranty, please send the following items to customerservice@mycleardesign.com:

  • Original purchase order
  • New shipping address
  • Pictures of the damaged item(s)

Please feel free to contact us for a copy of our warranty or with any questions.

How do I receive information about becoming a dealer?

Please give us a call at 1-866-304-7197 or email sales@mycleardesign.com for assistance.