Our Help Center page features the answers to our most frequently asked questions (FAQ), along with other helpful information to improve your experience with us.
Q: Where do I send my design and quote request to?
Please send all floor plans, renderings and quote details to our Design Team at firstname.lastname@example.org.
Q: I already sent in a quote request, how long before I hear back?
You can expect to receive your quote back complete with 3D renderings within 24-48 hours.
Q: I received my quote back, but I have questions or need to make some changes. Who do I contact?
If you have revisions that need to be made to an existing quote, please email the details to email@example.com and a team member will send a revised quote within 24-48 hours.
Q: My quote says I have a choice of FX or FAST laminate. What is the difference?
We offer a wide variety of laminate options to our dealers in order to make your client’s space unique. Our FAST laminate options include Sonic Maple and Electric White in a wide range of sizes.
If your client is looking for more variety or a size that is not offered in our FAST program, then there are dozens of custom FX choices in WilsonArt or Formica laminates to choose from. You can view some of our most popular laminates on our Finishes page, or by visiting the company websites.
Q: What fabric options do you have for cushion toppers?
Similar to our laminate options we offer both a FAST and an FX cushion option. Our FAST program cushions include Midnight Black and Lime Green and are available to fit a wide range of storage options. We also offer custom FX options in both CF Stinson's Bryant Park collection and Mayer's Forte fabrics.
Q: What is your lead time to ship out my order?
All orders with our FAST program choices will be ready to ship in 5 business days and orders that consist of custom laminate or custom cushion choices will be ready to ship in 15 business days.
Q: Who do I contact for general customer service questions?
Please feel free to email any questions such as lead times, product and inventory inquiries, shipping and freight questions or warranty issues to firstname.lastname@example.org and a member of our team will be happy to assist you.
Q: Where do I send a purchase order to and how soon will I receive a confirmation?
Please send all purchase orders to email@example.com and you will receive a confirmation email with an expected shipping date within 24 hours. To prevent any delays in processing please ensure your purchase order has the correct shipping address and laminate/fabric options stated.
Q: Do I need a written quote before submitting a purchase order?
While it is not necessary to obtain a written quote before submitting a purchase order it is recommended for BLADE orders. If you have already received a quote from our design team please specify the quote number(s) on your purchase order. If you do not have a quote but wish to obtain one first please email all floor plans, renderings and details to firstname.lastname@example.org.
Q: How do I determine my discount off the list price?
If you are not sure of your discount or if you would like special discounting options for orders exceeding $200,000 list please email email@example.com or call us at 1-866-304-7197 with the quantity, items and ship to zip code.
Q: Is freight included in my order or charged separately?
Your freight cost will vary depending on location, list price and quantity. To obtain a freight quote please email firstname.lastname@example.org with your shipping zip code and product information. Free freight is included on all BLADE, training table and Café D orders exceeding $10,000 list and chair orders exceeding $3,000 list.
Q: How do I track my order once it has been shipped?
To receive up to date tracking information please email email@example.com with your purchase order number and a member of our team will track your shipment for you. If you have a copy of your BOL or already know your PRO number you can track your order online at the freight carrier’s website or call the number located on the BOL for assistance.
Q: What do I do if I received damaged product?
If the product arrived at your location damaged please sign for it as damaged and send pictures, the number of items that were damaged and a copy of the signed delivery receipt to firstname.lastname@example.org and a member of our team will work with you to get replacement items ordered.
Q: How do I obtain replacement parts for previous purchased items that have been damaged?
Our warranty covers a wide range of damages and issues to ensure you are satisfied with our product for years to come. To determine if an issue is covered under warranty please send pictures of the issue along with the original purchase order information to email@example.com. Please feel free to contact us for a copy of our warranty or with any questions.
Q: How do I receive information about becoming a dealer?
To receive dealer information including our catalog, pricing guide and access to our dealer portal please fill out the Dealer Application Form.
" I have had the opportunity to work with the Clear Design team on multiple projects and no matter how big or small the job is; their attention to detail and response time are unparalleled."
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